References for Telehealth Challenges

Clay-Williams, R., Baysari, M., Taylor, N., & Zalitis, D. (2017).

 Systematic Review of Burnout among Healthcare Providers in Telehealth Settings. BMC Health Services Research.
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Tayyib, N. A., Asfour, H. I., Samb, C., & Lindsay, G. M. (2020).

 Burnout and Resilience in the Telehealth Workforce. Cient Periodique.
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Rodda, S. N., Abbott, M. W., & Dowling, N. A. (2021). 

Workforce Development and E-competency in Mental Health Services. IGI Global
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Sugandi, M. S., Mulyana, D., & Elita, R. F. M. (2023).

 Service Provider Perceptions of Telehealth. Journal of Law and Social Sciences.
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Klasko, S.K. (2016). 

Healthcare Transformation: The Future of Telemedicine. Telemedicine and e-Health
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References for Telehealth Empathetic AI Triage

Rony, M.K.K., Akter, K., Debnath, M., Rahman, M.M. (2024).

Strengths, weaknesses, opportunities and threats (SWOT) analysis of artificial intelligence adoption in nursing care. Journal of Medicine.
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Chalutz Ben-Gal, H. (2023)

rtificial intelligence (AI) acceptance in primary care during the coronavirus pandemic: what is the role of patients' gender, age and health awareness? A two-wave study. Frontiers in Public Health.
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Jiao, W., Zhang, X., & D'souza, F. (2023).

The economic value and clinical impact of artificial intelligence in healthcare: a scoping literature review. IEEE Access.
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Patil, S., & Shankar, H. (2023). 

Transforming healthcare: harnessing the power of AI in the modern era. International Journal of Multidisciplinary Approaches.
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References for Call Center

Abdullateef, A. O. (2011).

The Impact of customer relationship management on caller satisfactions in customer contact centers: evidence from Malaysia.
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Zemke, R., & Bell, C. (1990).

Service recovery: Doing it right the second time. Training: the Magazine of Human Resources Development.
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Frenkel, S. J., Tam, M., Korczynski, M., & Shire, K. (1998).

Beyond bureaucracy? Work organization in call centres. International Journal of Human Resource Management.
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References for Personal

Ahmed, I., Hazell, C.M., Edwards, B. et al.

A systematic review and meta-analysis of studies exploring prevalence of non-specific anxiety in undergraduate university students. BMC Psychiatry 23, 240 (2023).
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Tang, L., Matt, J., Khoshlessan, R., Das, K. P., & Allard, C. (2022).

A quantitative study of undergraduate students’ anxiety. Journal of Education and Learning, 11(5), 15.
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Szuhany KL, Simon NM.

Anxiety Disorders: A Review. JAMA. 2022;328(24):2431–2445
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References for Recruitment

Jobvite. (2023).

Employ Recruiter Nation Report.
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Tang, L., Matt, J., Khoshlessan, R., Das, K. P., & Allard, C. (2022).

A quantitative study of undergraduate students’ anxiety. Journal of Education and Learning, 11(5), 15.
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Barthakur, A., Kovanovic, V., Joksimovic, S., & Pardo, A. (2023).

Challenges in assessments of soft skills: Towards unobtrusive approaches to measuring student success. In V. Kovanovic, R. Azevedo, D. C. Gibson, & D. Ifenthaler (Eds.), Unobtrusive observations of learning in digital environments. Advances in analytics for learning and teaching. Springer, Cham
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