References
References for Undercoding for E/M Service
Lisa S. Rotenstein, MD, MBA, MSc1,3; A. Jay Holmgren, PhD, MHI3; Daniel M. Horn, MD2,4
System-Level Factors and Time Spent on Electronic Health Records by Primary Care Physicians
Know More: System-Level Factors and Time Spent on Electronic Health Records by Primary Care PhysiciansRichard A Young 1, Sarah Holder 2, Neelima Kale 3, Sandra K Burge 4, Kaparaboyna A Kumar 4
Coding Family Medicine Residency Clinic Visits, 99213 or 99214? A Residency Research Network of Texas Study
Know More: Coding Family Medicine Residency Clinic Visits, 99213 or 99214? A Residency Research Network of Texas Study
References for Telehealth Challenges
Clay-Williams, R., Baysari, M., Taylor, N., & Zalitis, D. (2017).
Systematic Review of Burnout among Healthcare Providers in Telehealth Settings. BMC Health Services Research.
Know More: Systematic Review of Burnout among Healthcare Providers in Telehealth Settings. BMC Health Services Research.Tayyib, N. A., Asfour, H. I., Samb, C., & Lindsay, G. M. (2020).
Burnout and Resilience in the Telehealth Workforce. Cient Periodique.
Know More: Burnout and Resilience in the Telehealth Workforce. Cient Periodique.
Rodda, S. N., Abbott, M. W., & Dowling, N. A. (2021).
Workforce Development and E-competency in Mental Health Services. IGI Global
Know More: Workforce Development and E-competency in Mental Health Services. IGI GlobalSugandi, M. S., Mulyana, D., & Elita, R. F. M. (2023).
Service Provider Perceptions of Telehealth. Journal of Law and Social Sciences.
Know More: Service Provider Perceptions of Telehealth. Journal of Law and Social Sciences.Klasko, S.K. (2016).
Healthcare Transformation: The Future of Telemedicine. Telemedicine and e-Health
Know More: Healthcare Transformation: The Future of Telemedicine. Telemedicine and e-Health
References for Telehealth Empathetic AI Triage
Rony, M.K.K., Akter, K., Debnath, M., Rahman, M.M. (2024).
Strengths, weaknesses, opportunities and threats (SWOT) analysis of artificial intelligence adoption in nursing care. Journal of Medicine.
Know More: Strengths, weaknesses, opportunities and threats (SWOT) analysis of artificial intelligence adoption in nursing care. Journal of Medicine.Chalutz Ben-Gal, H. (2023)
Artificial intelligence (AI) acceptance in primary care during the coronavirus pandemic: what is the role of patients' gender, age and health awareness? A two-wave study. Frontiers in Public Health.
Know More: Artificial intelligence (AI) acceptance in primary care during the coronavirus pandemic: what is the role of patients' gender, age and health awareness? A two-wave study. Frontiers in Public Health.
Jiao, W., Zhang, X., & D'souza, F. (2023).
The economic value and clinical impact of artificial intelligence in healthcare: a scoping literature review. IEEE Access.
Know More: The economic value and clinical impact of artificial intelligence in healthcare: a scoping literature review. IEEE Access.Patil, S., & Shankar, H. (2023).
Transforming healthcare: harnessing the power of AI in the modern era. International Journal of Multidisciplinary Approaches.
Know More: Transforming healthcare: harnessing the power of AI in the modern era. International Journal of Multidisciplinary Approaches.
References for Call Center
Abdullateef, A. O. (2011).
The Impact of customer relationship management on caller satisfactions in customer contact centers: evidence from Malaysia.
Know More: The Impact of customer relationship management on caller satisfactions in customer contact centers: evidence from Malaysia.Zemke, R., & Bell, C. (1990).
Service recovery: Doing it right the second time. Training: the Magazine of Human Resources Development.
Know More: Service recovery: Doing it right the second time. Training: the Magazine of Human Resources Development.Frenkel, S. J., Tam, M., Korczynski, M., & Shire, K. (1998).
Beyond bureaucracy? Work organization in call centres. International Journal of Human Resource Management.
Know More: Beyond bureaucracy? Work organization in call centres. International Journal of Human Resource Management.
References for Personal
Ahmed, I., Hazell, C.M., Edwards, B. et al.
A systematic review and meta-analysis of studies exploring prevalence of non-specific anxiety in undergraduate university students. BMC Psychiatry 23, 240 (2023).
Know More: A systematic review and meta-analysis of studies exploring prevalence of non-specific anxiety in undergraduate university students. BMC Psychiatry 23, 240 (2023).Tang, L., Matt, J., Khoshlessan, R., Das, K. P., & Allard, C. (2022).
A quantitative study of undergraduate students’ anxiety. Journal of Education and Learning, 11(5), 15.
Know More: A quantitative study of undergraduate students’ anxiety. Journal of Education and Learning, 11(5), 15.
Szuhany KL, Simon NM.
Anxiety Disorders: A Review. JAMA. 2022;328(24):2431–2445
Know More: Anxiety Disorders: A Review. JAMA. 2022;328(24):2431–2445
References for Recruitment
Tang, L., Matt, J., Khoshlessan, R., Das, K. P., & Allard, C. (2022).
A quantitative study of undergraduate students’ anxiety. Journal of Education and Learning, 11(5), 15.
Know More: A quantitative study of undergraduate students’ anxiety. Journal of Education and Learning, 11(5), 15.
Barthakur, A., Kovanovic, V., Joksimovic, S., & Pardo, A. (2023).
Challenges in assessments of soft skills: Towards unobtrusive approaches to measuring student success. In V. Kovanovic, R. Azevedo, D. C. Gibson, & D. Ifenthaler (Eds.), Unobtrusive observations of learning in digital environments. Advances in analytics for learning and teaching. Springer, Cham
Know More: Challenges in assessments of soft skills: Towards unobtrusive approaches to measuring student success. In V. Kovanovic, R. Azevedo, D. C. Gibson, & D. Ifenthaler (Eds.), Unobtrusive observations of learning in digital environments. Advances in analytics for learning and teaching. Springer, Cham
References for mirro AI
Fast Company rating
AI chatbots are taking over customer service, but most of us would rather wait for a human.
Know More: AI chatbots are taking over customer service, but most of us would rather wait for a human.
Zendesk AI customer service statistics
Discover how AI is revolutionizing customer support with 59 AI customer service statistics.
Know More: Discover how AI is revolutionizing customer support with 59 AI customer service statistics.